Refund and Cancellation Policy

At Custom Gift Haven, we are dedicated to delivering unique, high-quality personalized gifts and providing a transparent, customer-friendly experience. Please review our refund and cancellation policy below to understand your options before placing an order. Our goal is to ensure your satisfaction and build lasting trust with our valued customers.

Order Cancellation

• Orders can be canceled within 24 hours of placement for a full refund.
• After 24 hours, orders enter production and cannot be canceled or refunded, as each gift is custom-made.
• To cancel, contact our support team via email or live chat within the 24-hour window. We will confirm your cancellation and process your refund promptly.

Refunds for Damaged Items

• If your personalized gift arrives damaged, contact us within 48 hours of delivery.
• We may request photos of the damaged item and packaging for assessment.
• Depending on the condition, we will offer a full or partial refund or a replacement.
• Our team is committed to resolving issues quickly and ensuring your satisfaction.

No Refunds for Approved Designs

• We do not offer refunds for orders with incorrect designs after production has started.
• Before production, a sample and mockup proof are sent to your email for approval.
• Customers are responsible for reviewing and approving the design proof. If you need to see your proof again, contact our support team.
• Once the design is approved, the order is final and cannot be refunded or changed.

How to Request a Refund or Cancellation

1. Contact our support team at [email protected] or via live chat.
2. Provide your order number and details of your request (cancellation, damage, etc.).
3. For damaged items, include clear photos of the product and packaging.
4. We strive to respond to all inquiries within 24 hours for a smooth resolution.

Important Notes

• Custom and personalized products are made to order and cannot be returned or refunded unless damaged or canceled within 24 hours.
• Please double-check all personalization details before submitting your order.
• A clear and concise refund and cancellation policy ensures a seamless shopping experience and maintains transparency.
• For more information, visit our FAQ page or contact our friendly support team.

Last updated: November 10, 2024