Return Policy

What You Need to Know Before Ordering

Thank you for choosing Custom Gift Haven for your personalized gifts. We value transparency and want you to have a smooth shopping experience. Please read our return and refund policy carefully before placing your order.

No Returns or Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges on any personalized gifts. Each item is made uniquely for you, which means we cannot restock or resell customized products.

Order Cancellations

If you need to cancel your order, please contact us within 24 hours of placing your order. After this period, your order will be processed and production will begin, making it ineligible for cancellation or modification

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please reach out to our customer support team within 48 hours of delivery. We will review your case and work to resolve the issue as quickly as possible.

Why We Do Not Accept Returns

Personalized and custom-made products are crafted specifically for each customer. Because these items are unique, we are unable to accept returns or exchanges unless there is a manufacturing error or your order arrives damaged.

Need Help?

If you have questions about our return policy, please contact our support team. We are here to ensure your experience with Custom Gift Haven is positive and hassle-free.

Custom Gift Haven is committed to delivering high-quality, personalized products and exceptional customer service. Please review our return policy before placing your order to ensure a smooth shopping experience.