Frequently Asked Questions

Look for the personalization section on the product page. That's where you give us the names, dates, wording or photo for that particular gift, and you fill it in before the gift goes in your cart. Whatever you type is what we make, so read it through first.

Yes. Choose your gift, personalize it and pay at our secure checkout, all on this site. If you're more comfortable buying on Etsy, you'll find our shop there too.

It depends on the gift, because nothing is made until you order it. Look on the product page for a delivery estimate, which adds that gift's production time to the tracked shipping time.

Yes. We ship within the USA and internationally. At checkout you'll see each delivery option and its price.

Send us a message saying what you'd like to check, and we'll help you with it.

Message us as soon as you notice. Tell us your order number and how the details should read. Until your order goes into production, we'll try to make the change. After that, it can't be altered.

Let us know as soon as you can after it's delivered, and we may ask for photos of the item and its packaging. Once we've seen the damage, we'll offer a replacement or a refund, which may be full or partial.