Privacy Policy

Last updated: April 19, 2025

At Custom Gift Haven ("we", "us", or "our"), your privacy is our top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from https://customgifthaven.com (the "Site"). By using our services, you agree to the practices described below.

If you have any questions or concerns, please contact us at [email protected].

Information We Collect

Personal Information: Name, email address, phone number, billing and shipping addresses, and any details you provide when creating an account or placing an order.
Payment Information: Payment details are collected to process your order. We do not store your credit card information; all payments are securely processed by our third-party payment partners.
Customization Details: Information you provide for personalized gifts, such as names, dates, messages, or images.
Device and Usage Data: Information about your device (IP address, browser type, time zone), pages visited, products viewed, referring websites, and browsing patterns. This may be collected through cookies, log files, and similar technologies.
Communications: Records of your interactions with us, including emails and customer support inquiries.

How We Use Your Information

Process and fulfill your orders, including shipping and customer support.
Personalize your shopping experience and create customized gifts.
Communicate with you about your orders, updates, promotions (if you opt-in), and respond to your inquiries.
Improve our website, products, and services by analyzing usage trends and customer feedback.
Comply with legal obligations and protect our rights and interests.

How We Share Your Information

Service Providers: Trusted third parties who assist with payment processing, order fulfillment, shipping, marketing, and website analytics. These providers are required to protect your information and use it only for the services they perform for us.
Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to authorities.

We do not sell or rent your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.

Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption and secure payment gateways. While we strive to safeguard your data, no method of transmission or storage is 100% secure.

Your Rights and Choices

Access, update, or delete your personal information.
Opt out of marketing communications at any time.
Request information about how your data is used and shared.

To exercise these rights, contact us at [email protected].

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us for removal.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date. Significant changes will be communicated via email or a notice on our website.

Contact Us

For questions about this Privacy Policy or your personal information, please email us at [email protected].

Thank you for trusting Custom Gift Haven with your personalized gift shopping experience!