Return Policy

This policy applies to orders from Custom Gift Haven Ltd, trading as Custom Gift Haven (company no. 16030659, registered in England and Wales). It's worth reading before you order.

Personalized gifts can't be returned or exchanged. Once a gift carries your details, it can't go back on the shelf or be sold to anyone else.

Two things change that: a manufacturing error, or damage on arrival. See below for what to do.

Tell us within 48 hours of delivery if something is damaged or isn't the item you ordered. We'll look into it and work to resolve it fast.

To cancel, contact us within 24 hours of ordering. After 24 hours your order is in production and can no longer be canceled or changed. For refunds, see our Refund and Cancellation Policy.

Email [email protected] or contact us through our website. We're happy to answer questions about this policy before you order.